Clay Temple.co Terms of Service
1. Introduction
Welcome to Clay Temple.co. These Terms of Service (the "Terms") govern your use of our website https://claytemplepottery.com/ (the "Site") and any services, products, or content provided by Clay Temple Pottery (collectively, the "Services"). By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.
2. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms.
3. Use of the Site
Eligibility: You must be at least 18 years old or have the consent of a parent or guardian to use our Site and Services.
Account Responsibilities: If you create an account, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.
Prohibited Activities: You agree not to engage in any of the following prohibited activities:
Using the Site for any illegal or unauthorised purpose.
Harassing, threatening, or defaming others.
Interfering with or disrupting the Site or servers.
Attempting to gain unauthorised access to any part of the Site or its systems.
4. Orders and Payments
Product Descriptions: We strive to provide accurate descriptions of our products. However, we do not warrant that product descriptions or other content on the Site is accurate, complete, reliable, or error-free.
Pricing: Prices for products/classes are subject to change without notice. We reserve the right to correct any errors in pricing or product information.
Payment: All payments are processed through secure third-party payment processors. You agree to provide accurate and complete payment information.
Order Confirmation: After placing an order, you will receive an email confirmation. We reserve the right to cancel or modify orders if necessary.
5. Shipping and Delivery
Shipping: We will make reasonable efforts to ship your order in a timely manner. Shipping costs and delivery times may vary based on your location and the shipping method selected. We charge a flat fee of $80.00 to ship your pots out to you domestically.
Risk of Loss: Risk of loss or damage to products passes to you upon delivery.
6. Returns and Refunds
Returns: Our return policy is outlined on our Site. Please review the policy before making a purchase. Return requests must be made within the specified period and in accordance with our return policy.
Refunds: Refunds will be processed according to our return policy and may be subject to deductions for shipping and handling.
7. Intellectual Property
Ownership: All content on the Site, including text, images, logos, and graphics, is the property of Clay Temple.co or its licensors and is protected by intellectual property laws.
Usage: You may not reproduce, distribute, or create derivative works from any content on the Site without our express written permission.
8. Disclaimers and Limitation of Liability
Disclaimers: The Site and Services are provided on an "as-is" and "as-available" basis. We make no warranties, express or implied, regarding the Site or the products and services offered.
Limitation of Liability: To the maximum extent permitted by law, Clay Temple.co is not liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Site or Services.
9. Indemnification
You agree to indemnify and hold harmless Clay Temple.co and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of or related to your use of the Site or violation of these Terms.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of Queensland, Australia, without regard to its conflict of laws principles. Any disputes arising under these Terms will be resolved in the courts of Australia.
11. Contact Us
If you have any questions about these Terms or our Services, please contact us at:
Clay Temple.co
Email: hello@claytempleco.com.au
Address: Shop 2-3 161 ‘Gallery Walk’ Long Road, Tamborine Mountain QLD 4272
12. General Conduct
Any disruptive behavior or actions that compromise the safety or well-being of others may result in removal from the studio without refund.
All students are expected to treat the studio, equipment, instructors, and fellow participants with respect.
13. Liability of Damaged Studio Peices
While our studio provides a creative space and guidance for all students, accidents can happen. In the event that you accidentally break or damage another student's pottery, or Clay Temple.co’s pottery the following conditions apply:
Liability for Damaged Work: If you break or damage another student's pottery piece, you will be required to reimburse the other student for the Class Cost of the damaged item. The labor cost includes the time and effort required to make and glaze the piece, as well as any potential material costs, booking fee's or in Clay Temple’s pottery the cost of the item damaged/broken.
Payment Due: If you are responsible for breaking someone’s pottery, payment for the class cost is due on the day of accident to compensate the other students experience.
14. Studio Responsibilities
Studio Provided Materials: The studio is not responsible for any loss or damage to personal property or work left unattended in the studio.
Instructor Supervision: Instructors are present to guide and assist with the creative process but are not responsible for accidents or mishaps resulting from students' handling of materials or equipment.
15. Liability for Damaging or Breaking Pottery
We understand accidents can happen, but we ask for your responsibility and respect for others' work, as well as studio property.
Breakable Pots for Sale: Our studio offers breakable pots and other items for sale around the workspace. These pots are for display or purchase by customers, and they are often fragile or decorative.
Responsibility for Damaged Pots: If you accidentally break or damage any of the pots on display that are for sale in the studio, you will be required to pay for the full price of the pot, as it is considered a sale item. This cost includes both the price of the pot itself and any associated labor or preparation costs involved in its creation.
Pricing of Damaged Items: The cost of the broken pot will be the retail price as marked on the item, and full payment will be expected immediately upon incident.
Damage to Other Students' Work: In the event that you break or damage another student’s pottery, you will be required to cover the labor cost of the piece, which includes the time and effort it took to create, glaze, and finish the piece, as well as any relevant materials. The studio will provide an estimated labor cost for reimbursement.
16. Clay Temple Co. - Pottery Holding Fee Policy
At Clay Temple Co., we’re thrilled that you’ve chosen to create with us! We understand that life can get busy, and sometimes it takes time to return to pick up your pottery after your class. However, as our studio space is small and we have a large number of students coming and going, we’ve implemented a Holding Fee to ensure we can continue providing space for all of our students' work.
Holding Fee Details:
Fee Amount: A holding fee of $25.00 per group will apply to pottery left for pickup after more than 60 days from the completion of a class.
Purpose: This fee helps cover the cost of storing your items. As each shelf space is precious and in high demand, the fee allows us to manage the limited storage and continue providing space for all students' pottery.
Fee Application: The holding fee will be added to the original cost of your pottery and must be paid before the release of your pieces.
Timeframe: If you are unable to pick up your pottery within 60 days, the holding fee will be charged. After 7 months from the completion of the class, Clay Temple Co. reserves the right to dispose of any uncollected items.
We hope you understand this policy, as it helps us maintain the smooth running of our studio and ensure we can provide the best possible experience for all of our students.
17. Weather-related Closures:
In the case of severe weather events (such as tornadoes, cyclones, flash flooding, or bush fires), we will always do our best to accommodate rescheduling of classes/pick-up times. Please keep an eye on our social media channels for updates and weather-related disruptions to our operations.
If you have any questions regarding this policy or your pottery, please don’t hesitate to reach out to our team. We’re happy to assist you!
18. Clay Temple Co. - Policy for Students Who Can't Attend the Glaze Session (Domestic Students Requesting Shipping)
At Clay Temple Co., we understand that sometimes life can get in the way, and you may not be able to return to glaze your pottery during the scheduled glaze session. If you are a domestic student who is unable to attend and would like your pottery glazed and shipped to you, we are happy to assist by having one of our experienced teachers hand-glaze your pieces on your behalf. Please note that this service comes with an additional charge.
Glazing Service Details:
Glazing Fee: If you are unable to return to glaze your pottery, we charge a $16.00 per person fee for one of our teachers to hand-glaze your pieces on your behalf. This fee covers the time and expertise of our teacher to complete the glazing process.
Shipping Fee: If you would like your glazed pottery shipped to you, an additional shipping fee will apply, which will vary depending on your location. The shipping cost will be calculated at the time of your request.
Colour Selection: The colour(s) for your glaze will be chosen at the discretion of both you (the student) and the teacher, based on available glazes at the time. If no specific colour is requested, we will typically finish your pottery with a translucent glaze or gloss white glaze, unless otherwise specified.
Hand-Glazing Process: Our teacher will carefully and skillfully hand-glaze your pottery, ensuring the best possible finish. Please note that the final glazing may vary slightly depending on the specific glazes used.
19. Clay Temple Co. - Policy for Students have/need to reschedule a class (glaze class inluded)
At Clay Temple Co., we recognize that life can be unpredictable, and there may be times when students need to reschedule their classes. To ensure all students have the opportunity to attend their scheduled pottery and glaze sessions, we have established the following rescheduling and cancellation policy:
Glaze Classes: Rescheduling for glaze classes follows the same policy as our regular pottery classes. Due to the time-sensitive nature of glaze sessions, we encourage students to notify us of any rescheduling needs as early as possible to help ensure a smooth process.
Pottery Classes: Cancellations made less than 24 hours before a scheduled class will incur a fee. This fee helps cover the preparation costs and reserves the student's spot.
Rescheduling Limit: Students are welcome to reschedule their class as many times as needed; however, a rebooking/administration fee of $30.00 per group applies to each reschedule.
No-Show Policy: If a student fails to attend a scheduled class without prior notification, they may reschedule their session for a $30.00 fee. Please note that it is the student's responsibility to reach out for rescheduling, and Clay Temple Co. will not contact students to initiate rescheduling.
Emergency Rescheduling: In the event of an emergency (such as illness or family matters), we understand the situation may be beyond your control. However, in order to compensate our teachers for their time, a $30.00 rebooking fee will still apply.
By adhering to these guidelines, we can maintain an organized and fair system that benefits all students. Should you have any questions or need further clarification, please do not hesitate to contact us. We appreciate your understanding and cooperation.
20. ClayTemple.co Media Release and Usage Policy
At ClayTemple.co, we are committed to fostering a positive and engaging environment for our students. As part of our efforts to promote and share the creative energy of our community, we may capture photos and videos during classes and events. These images and videos may be used for a variety of purposes, including but not limited to: marketing materials, website content, social media, and promotional efforts related to ClayTemple.co.
Consent for Media Use
By attending classes or events at ClayTemple.co, students grant us permission to photograph, record, and use their likeness, voice, and actions in photos, videos, and other digital media. This permission extends to all media captured by ClayTemple.co's in-house photographer or any authorized representative during their time at ClayTemple.co. These materials may be used in our website, promotional content, social media platforms, print materials, and other media formats.
Opting Out of Media Use
We respect the privacy of all our students. If for any reason you do not wish to have your image or video used in any of our marketing or promotional materials, please notify us in writing by emailing Clay Temple.Co. Additionally, we will always ask for explicit permission before capturing or using photos or videos in class or during any events. If you prefer not to be photographed or filmed, we will ensure that you are excluded from such activities.
Our Commitment
We value and prioritize the comfort of our students. In the rare event that you wish to request an exception or have any concerns, please don't hesitate to reach out to us. We are always happy to accommodate and make sure that everyone feels respected and comfortable during their experience with us at ClayTemple.co.
Thank you for being a part of our creative community!
Effective Date: 14th September 2024